FAQs

Delivery Information

I normally produce to order, therefore please allow 3 – 5 days for dispatch.

Your order will be posted through Royal Mail’s tracked 48 hour service. The cost to ship within the UK is £4.99 for orders under £50 and free shipping for all orders over £50

I do not use any preservatives however they are made to order. My skincare products carry a 6 – 12 month shelf life, for best results keep in a cool, dry place away from direct sunlight.

For the Shea and Cocoa butter blend I add coconut oil and sweet almond oil with a dash of Vitamin E and arrowroot powder to reduce the greasiness of the oils.

For the Shea and Mango blend it is simply Shea butter, Mango butter and Avocado oil with a dash of Vitamin E and arrowroot powder.

The scented butters are fragranced with essential oils.

I blend shea butter with cocoa butter and soya wax mixed with castor oil, argan oil, olive oil and essential oils.

I only use natural ingredients and my products are free-from any artificial additives. However, if you are allergic or have any concerns with any of the ingredients used, please let me know via the Contact Me page before placing an order.

A spot test for all new products recommended, if discomfort or irritation occurs, discontinue use,

My products are not tested on animals, any new products I test myself with the help of friends and family.

My products are free from any artificial additives.

We promise that for any product you purchase from our web site:

1) we have the right to sell the product to you;

2) the product will correspond with the description we have given to you; and

3) the product will be of satisfactory quality.

We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the products), our web site or any information or service provided through the sites.

I do hope you enjoy your product. 

Unfortunately, we cannot exchange opened or used products as hygiene is very important to us, however unopened products can be returned for a refund or exchange, please refer to the companies’ refunds and returns policy for more details.

You may be able to cancel/modify the order on the website however if you have any issues, please complete the contact form or email – info@frimnaturals.com

PayPal and all major debit/credit cards

Please drop me a line on the contact form or email: info@frimnaturals.com and I will assist with your issue.