All products are made to order, please allow 3 – 5 days for shipment
Orders are sent via Royal Mail Second Class Signed for, you will be alerted once the order has been dispatched and tracking number will be sent to you.
UK Shipping Costs
Orders under £50 – £5
Free delivery on all orders above £60
International Shipping Costs
Signed & Tracked – starting from £15.99
Please note that orders may be subject to import and customs fees, which is the responsibility of the customer.
Return & Refund Policy
Thank you for shopping wtih frimnaturals.com.
All my products use the best quality ingredients and handcrafted with love. However, if you are not entirely satisfied with your purchase, I am happy to help.
In compliance with the Distance Selling Regulations 2000, refunds are given if an order is cancelled within 7 days. Refunds will be provided within 30 days. However, the buyer is responsible for the cost of return of the order cancelled after dispatch.
Return of Goods
You have 14 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, please also provide receipt or proof of purchase.
The customer is responsible for the cost of return of the order, please send by recorded delivery to guarantee that it will be received. This does not affect your statutory rights.
Once I receive your item, I will inspect it and notify you that we have received your returned item. I will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, I will initiate a refund to your credit card (or original method of
payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to me by emailing: firstname.lastname@example.org or via the contact us page