Please find below the most frequently answered questions. If you do not find the answer to your question here, please contact our customer service team who will be happy to help. Email: firstname.lastname@example.org
What is Shea Butter
Shea butter is fat extracted from the nut of the Shea tree found in West African Countries such as Nigeria and Ghana. It is commonly used for skin moisturisers and in food products. Unrefined Shea Butter (the butter I use) is the organic raw butter which has not undergone any chemical processes or extraction
How long will my product last?
The raw butters can last from 12 months to 3 years. I mix my body butters with natural oils for its fluffy feel these usually carry a shelf-life of 6 months (a little longer if refrigerated). All body butters are made to order so the clock starts ticking when you place your order.
What if I am allergic to any of the ingredients you use
I only use natural ingredients and my products are free-from any artificial additives. However, if you are allergic or have any concerns with any of the ingredients used, please let me know via the Contact Me page before placing an order or email email@example.com
Are your products tested on animals
My products are vegan friendly and have not been tested on animals. Which means they are cruelty free.
Where do you source your butters from
I have been fortunate to travel in and around Ghana and speak directly to the producers of my Shea and Cocoa Butter. My products have also been purchased straight from the source in Ghana, West Africa
What additives are added to your products
As I use only natural ingredients and essential oils, my products are free from any artificial additives. They are also paraben free and free from synthetic fragrances.
Are your products subject to a warranty
We promise that for any product you purchase from our web site:
1) we have the right to sell the product to you;
2) the product will correspond with the description we have given to you; and
3) the product will be of satisfactory quality.
We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the products), our web site or any information or service provided through the sites.
What if I want to cancel/modify/return my order
You can find this information at http://frimnaturals.com/return-policy/ or contact me for more details by emailing: firstname.lastname@example.org
What happens if I have a problem checking out
Please contact me: email@example.com and I will resolve any technical issues
What forms of payment do you accept
All major credit cards or PayPal are accepted
How long does it take to receive my product
As I produce to order, please allow 3 - 5 days for dispatch
What are your delivery prices
Delivery is sent by Royail Mail second class mail Signed for.
The cost of postage is £5 for all orders under £50. Free delivery on all orders over £50.