Please find below the most frequently answered questions. If you do not find the answer to your question here, please contact our customer service team who will be happy to help. Email: customerservice@frimnaturals.com

 

I do not use any preservatives however they are made to order. My skincare products carry a 6 – 12-month shelf life.

I use equal parts Shea Butter, Cocoa Butter, plus a small amount of coconut oil and almond oil for that fluffy creamy feel. It is finished off with a touch of soy wax

Organic Vegan Friendly Wax (a choice of Soy or Rapeseed), Shea Butter, Cocoa Butter, and Almond Oil.

I only use natural ingredients and my products are free-from any artificial additives. However, if you are allergic or have any concerns with any of the ingredients used, please let me know via the Contact page before placing an order. There is also the option to add a note to your order upon checkout. Alternatively drop me an email.

None of my products are tested on animals.

I have been fortunate to travel in and around Ghana and speak directly to the producers of my Shea and Cocoa Butter. My products have also been purchased straight from the source in Ghana, West Africa. I am also a supporter of local small businesses for the procurement of the packaging.

My products are free from any artificial additives.

I normally produce to order, therefore please allow 3 – 5 days for dispatch.

Worldwide shipping is available

If you made a purchase through PayPal there is the option to cancel and I will issue you a refund. 

If you paid by card or you wish to modify your order, drop me an email at the address shown above or complete the form on the Contact page.

You can pay by credit/debit card as well as PayPal.

You shouldn't have any issues but if you do I am more than willing to assist you with any problems. Please contact customer service or complete the contact us form.

I promise that for any product you purchase from our web site: 1) I have the right to sell the product to you; 2) the product will correspond with the description I have given to you; and 3) the product will be of satisfactory quality. I exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the products), this website or any information or service provided through the sites.

I do hope you enjoy your product. If you are not satisfied with your product within 14 days, please fill out the form on the Contact page, and you will be issued with a full refund on receipt of your product. Our return policy does not affect your statutory rights.